Refund policy
Elite CRE Living is a curated luxury home and lifestyle platform. Depending on the item, your purchase may be fulfilled directly by us, by one of our trusted retail or brand partners, or delivered digitally. Please review the section that applies to your order below.
1. Items Sold and Shipped Directly by Elite CRE Living
This section applies to any item marked as sold directly by Elite CRE Living, including our own private label products and inventory we carry ourselves.
Return window: You have 30 days after receiving your item to request a return.
Condition requirements: To be eligible for a return, your item must be unused, unworn, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.
How to start a return: Contact us at info@elitecreliving.com. Returns must be pre-approved — items sent back without first requesting a return will not be accepted. Once approved, we'll send you a return shipping label along with instructions on how and where to send your package.
Returns should be sent to: 8549 Wilshire Blvd #2192, Beverly Hills, CA 90211.
Damages and issues: Please inspect your order upon delivery and contact us immediately if an item arrives defective, damaged, or incorrect, so we can evaluate and make it right.
Exceptions — non-returnable items: Perishable goods, custom or personalized/private-label special orders, personal care items, and hazardous materials, flammable liquids, or gases cannot be returned. Sale items and gift cards are also final sale. Contact us if you have questions about a specific item's eligibility.
Exchanges: The fastest way to get what you want is to return your original item, then place a separate order for the new one once your return is approved.
Refunds: Once we've received and inspected your return, we'll notify you of approval status. Approved refunds are issued to your original payment method within 10 business days (allow additional time for your bank to post it). If more than 15 business days have passed since approval with no refund received, contact info@elitecreliving.com.
European Union 14-day cooling-off period: If your order was shipped into the EU, you may cancel or return it within 14 days for any reason, without justification. The same condition requirements above apply.
2. Items Sold Through Retail & Brand Partners (Affiliate Products)
Some products featured on Elite CRE Living are offered through trusted third-party retailers and brands rather than sold or shipped by us directly. These listings are marked accordingly on the product page.
- We do not manufacture, stock, or ship these items.
- Purchases are completed through the retailer or brand's own checkout, and their return/exchange policy governs the order — not this policy.
- Return windows and instructions are typically included in your order confirmation email or on the retailer's website.
- If an item arrives damaged, defective, or incorrect, contact the retailer directly for the fastest resolution.
For help identifying the right retailer to contact, email info@elitecreliving.com and we'll point you in the right direction.
3. Digital Products
Digital products (guides, templates, and other downloadable content) are excluded from the 30-day return policy and are non-refundable once the download or access link has been delivered, due to the nature of digital goods.
If you experience a technical issue accessing your purchase, contact info@elitecreliving.com and we'll help resolve it.
Questions
For any return, refund, or order question, contact us at info@elitecreliving.com.